1. What products does The Hand Truck Company, LLC offer?
We specialize in a wide range of safer hand trucks, dollies, and carts designed for residential, commercial, and industrial use. Our products include the Hand Truck 360 and Wheeler 360, the only patented multi-directional hand trucks available (sideways and more) that double as a standard push/pull hand truck. Other material handling products include our Attachit Straps with a retractable ratchet that fits most dollies and hand trucks. Our products are made in the USA.

2. How can I order a hand truck from your company?
You can place an order directly through our website by browsing our product catalog, adding your chosen items to your cart, and proceeding to checkout. Alternatively, you can contact our sales team by phone or email for assistance with your order.

3. Do you offer customization options for your hand trucks?
Yes, we offer custom hand trucks and carts to meet specific size, weight, and functional requirements. Contact our customer service team to discuss your needs and get a quote.

4. Do you ship internationally?
No We currently only sell our products in the United States.

5. What are your shipping policies?
We offer standard and expedited shipping options within the United States. Orders are typically processed within 1-2 business days, and shipping times vary based on the selected service and delivery location. You will receive tracking information once your order ships.

6. Can I return or exchange an item if I'm not satisfied?
We want you to be completely satisfied with your purchase. If you are not satisfied, you can return or exchange items within 30 days of receipt. Items must be unused, in their original packaging, and in resellable condition. Please refer to our Return Policy for further details.

7. How do I care for and maintain my hand truck?
To maintain the longevity of your hand truck, regularly check for any loose bolts or screws. For specific care instructions, contact our customer service team for guidance. DO NOT exceed weight limits stated on the website or on the Hand Truck 360.

8. Are replacement parts available for your hand trucks?
Yes, we offer replacement parts for many of our products, including wheels, and other components. Contact customer service to inquire about the availability of specific parts.

9. Do you offer any warranties on your products?
Yes, all of our hand trucks come with a one year warranty that covers defects in materials or workmanship. The length and terms of the warranty may vary by product. Please refer to the product page or your purchase receipt for warranty details.

10. How can I contact customer support if I have questions or need assistance?
You can reach our customer support team by phone at 719-671-3566 via email at info@thehandtruckcompany.com. We are available Monday through Friday, 10 AM to 6 PM EST, or 8:00AM to 5 PM, MST and will be happy to assist you with any inquiries or concerns. We are located in Colorado.

11. Do you offer bulk discounts or pricing for businesses?
Yes, we offer special pricing for bulk orders and businesses. Please contact our sales team for a quote based on your specific needs and order volume.

12. Where are your hand trucks manufactured?
Our hand trucks are manufactured in the United States (Colorado) by trusted suppliers who meet our high standards for quality and durability. We are committed to providing reliable safety products that meet your needs.

13. Can I track my order after it has been shipped?
Yes, once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status of your shipment.

14. Do you offer any eco-friendly or sustainable options?
We are committed to sustainability and offer a selection of eco-friendly products. Additionally, we work with manufacturers who prioritize environmentally responsible practices.

15. What should I do if my hand truck is damaged during shipping?
If your hand truck arrives damaged, please contact our customer service team immediately. We will assist you with the return process and either replace the damaged item or issue a refund, depending on the situation.